It is the values, beliefs and behaviours that form the identity of an organisation.
In other words — it’s the way you do things.
The culture of an organisation is about how it treats its customers, staff, suppliers and the competition.
The key to your organisation’s culture is Care:
How you care about people, your products, and your services, and how you conduct yourselves.
So your staff’s approach to work, the way they dresses and behave — must all reflect this care.
Of course, part of this caring culture also includes how you as an organisation value your staff, by offering them training, rewarding them and how you look after them.
The organisation’s caring culture is what makes it special to its stakeholders and head and shoulders above the competition.